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MEMORIAL HOSPITAL OF CARBONDALE — Quality & Patient Safety

CARBONDALE, IL · Acute Care Hospitals · Emergency services available

Source: CMS Hospital Compare, HCAHPS Survey

By BillRazor Research · Last updated June 1, 2026 · View pricing data

CMS Overall Hospital Quality

2

Out of 5 stars · CMS Hospital Compare rating

N/A

Patients recommend

367

Survey responses

Patient Satisfaction

2.0/5

Overall HCAHPS score

Avg Readmission Ratio

1.03

Above national average

Quality Measures

50

CMS-tracked metrics

Quality Score

40

Composite index

Patient Satisfaction — HCAHPS Survey Scores

Score out of 5.0 based on patient survey responses. Source: CMS HCAHPS.

Excess Readmission Ratios by Condition

Ratio vs national average (1.0 = average). Below 1.0 is better, above 1.0 indicates higher-than-expected readmissions.

Below average (better) Above average

Healthcare-Associated Infections (HAI)

Performance vs national benchmarks on hospital-acquired infection measures.

0

Better than average

Lower infection rates

30

Same as average

Near national rate

0

Worse than average

Higher infection rates

MeasureScorevs National
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit0.06No Different than National Benchmark
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit1.09No Different than National Benchmark
Central Line Associated Bloodstream Infection: Number of Device Days6672.00No Different than National Benchmark
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases6.05No Different than National Benchmark
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases2.00No Different than National Benchmark
Central Line Associated Bloodstream Infection (ICU + select Wards)0.33No Different than National Benchmark
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit0.10No Different than National Benchmark
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit1.12No Different than National Benchmark
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days7354.00No Different than National Benchmark
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases7.31No Different than National Benchmark
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases3.00No Different than National Benchmark
Catheter Associated Urinary Tract Infections (ICU + select Wards)0.41No Different than National Benchmark
SSI - Colon Surgery: Lower Confidence Limit0.40No Different than National Benchmark
SSI - Colon Surgery: Upper Confidence Limit3.03No Different than National Benchmark
SSI - Colon Surgery: Number of Procedures120.00No Different than National Benchmark
SSI - Colon Surgery: Predicted Cases3.19No Different than National Benchmark
SSI - Colon Surgery: Observed Cases4.00No Different than National Benchmark
SSI - Colon Surgery1.25No Different than National Benchmark
SSI - Abdominal Hysterectomy: Number of Procedures12.00Not Available
SSI - Abdominal Hysterectomy: Predicted Cases0.14Not Available
SSI - Abdominal Hysterectomy: Observed Cases0.00Not Available
MRSA Bacteremia: Lower Confidence Limit0.80No Different than National Benchmark
MRSA Bacteremia: Upper Confidence Limit4.11No Different than National Benchmark
MRSA Bacteremia: Patient Days43338.00No Different than National Benchmark
MRSA Bacteremia: Predicted Cases3.04No Different than National Benchmark
MRSA Bacteremia: Observed Cases6.00No Different than National Benchmark
MRSA Bacteremia1.97No Different than National Benchmark
Clostridium Difficile (C.Diff): Lower Confidence Limit0.46No Different than National Benchmark
Clostridium Difficile (C.Diff): Upper Confidence Limit1.33No Different than National Benchmark
Clostridium Difficile (C.Diff): Patient Days39053.00No Different than National Benchmark
Clostridium Difficile (C.Diff): Predicted Cases17.29No Different than National Benchmark
Clostridium Difficile (C.Diff): Observed Cases14.00No Different than National Benchmark
Clostridium Difficile (C.Diff)0.81No Different than National Benchmark

What quality scores mean for patients at MEMORIAL HOSPITAL OF CARBONDALE

MEMORIAL HOSPITAL OF CARBONDALE holds a CMS overall rating of 2 out of 5 stars, based on publicly reported quality measures. This places it at #89 out of 124 hospitals in IL. Quality ratings aggregate dozens of individual measures — from nurse communication and cleanliness to surgical complication rates and timely care — into a single composite. While no single number captures the full patient experience, the star rating provides a useful starting point for understanding whether a hospital consistently meets or falls short of national performance standards.

Readmission data offers a particularly important signal. MEMORIAL HOSPITAL OF CARBONDALE's average excess readmission ratio is 1.03x the national average, meaning patients here return to the hospital at a higher-than-expected rate after discharge. This hospital reports readmission data across 5 conditions, and performance varies by diagnosis. High readmission rates can indicate issues with discharge planning, follow-up care coordination, or the initial quality of treatment — all factors that may also correlate with the complexity and accuracy of the resulting hospital bill.

Research consistently shows a correlation between hospital operational quality and billing accuracy. Hospitals that perform well on patient safety, infection control, and care coordination tend to have more robust administrative processes, including medical coding and billing. Conversely, facilities with lower quality scores — particularly those with higher-than-average infection rates (0 measures worse than average at MEMORIAL HOSPITAL OF CARBONDALE) or elevated readmission ratios — often exhibit higher rates of billing discrepancies. If you have received a bill from a hospital with mixed quality indicators, a line-by-line review against regional benchmarks can identify charges that may not align with the care actually delivered.

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Data from CMS Hospital Compare, HCAHPS Patient Survey, Hospital-Acquired Infection (HAI) reports, and Hospital Readmissions Reduction Program (HRRP). All data is publicly available.

Star ratings and quality measures are published by the Centers for Medicare & Medicaid Services (CMS). This page is for informational purposes only and does not constitute medical advice.

Frequently Asked Questions About MEMORIAL HOSPITAL OF CARBONDALE Quality

What is MEMORIAL HOSPITAL OF CARBONDALE's CMS star rating?

MEMORIAL HOSPITAL OF CARBONDALE has an overall CMS star rating of 2 out of 5, based on the Hospital Compare quality rating system. This rating incorporates patient experience, safety, readmission rates, mortality outcomes, and timely & effective care. Star ratings are updated annually by the Centers for Medicare & Medicaid Services.

How do patients rate MEMORIAL HOSPITAL OF CARBONDALE?

Patient satisfaction data for MEMORIAL HOSPITAL OF CARBONDALE is based on the HCAHPS patient survey, which measures experience across dimensions including nurse and doctor communication, staff responsiveness, and cleanliness. Detailed scores are available on this page.

Does MEMORIAL HOSPITAL OF CARBONDALE have higher-than-average readmission rates?

MEMORIAL HOSPITAL OF CARBONDALE's average excess readmission ratio is 1.03. A ratio above 1.0 means readmission rates are higher than the national average for the measured conditions. This hospital's readmission rate is above the national average. Source: CMS Hospital Readmissions Reduction Program.

How does MEMORIAL HOSPITAL OF CARBONDALE compare to other IL hospitals?

MEMORIAL HOSPITAL OF CARBONDALE's quality metrics, including star rating, patient satisfaction, readmission rates, and infection data, can be compared against other IL hospitals on this page. The state peers section shows the top-rated hospitals in IL for context.

Data sourced from CMS Hospital Compare and HCAHPS Patient Survey. All information is for educational purposes only.