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PUTNAM HOSPITAL CENTER — Quality & Patient Safety

CARMEL, NY · Acute Care Hospitals · Emergency services available

Source: CMS Hospital Compare, HCAHPS Survey

By BillRazor Research · Last updated July 27, 2026 · View pricing data

CMS Overall Hospital Quality

3

Out of 5 stars · CMS Hospital Compare rating

N/A

Patients recommend

633

Survey responses

Patient Satisfaction

4.0/5

Overall HCAHPS score

Avg Readmission Ratio

0.97

At or below average

Quality Measures

37

CMS-tracked metrics

Quality Score

60

Composite index

Patient Satisfaction — HCAHPS Survey Scores

Score out of 5.0 based on patient survey responses. Source: CMS HCAHPS.

Excess Readmission Ratios by Condition

Ratio vs national average (1.0 = average). Below 1.0 is better, above 1.0 indicates higher-than-expected readmissions.

Below average (better) Above average

Healthcare-Associated Infections (HAI)

Performance vs national benchmarks on hospital-acquired infection measures.

0

Better than average

Lower infection rates

6

Same as average

Near national rate

0

Worse than average

Higher infection rates

MeasureScorevs National
Central Line Associated Bloodstream Infection: Number of Device Days949.00Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases0.80Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases3.00Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days771.00Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases0.73Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases0.00Not Available
SSI - Colon Surgery: Number of Procedures3.00Not Available
SSI - Colon Surgery: Predicted Cases0.10Not Available
SSI - Colon Surgery: Observed Cases1.00Not Available
SSI - Abdominal Hysterectomy: Number of Procedures20.00Not Available
SSI - Abdominal Hysterectomy: Predicted Cases0.14Not Available
SSI - Abdominal Hysterectomy: Observed Cases0.00Not Available
MRSA Bacteremia: Patient Days13284.00Not Available
MRSA Bacteremia: Predicted Cases0.69Not Available
MRSA Bacteremia: Observed Cases0.00Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit0.24No Different than National Benchmark
Clostridium Difficile (C.Diff): Upper Confidence Limit1.84No Different than National Benchmark
Clostridium Difficile (C.Diff): Patient Days13156.00No Different than National Benchmark
Clostridium Difficile (C.Diff): Predicted Cases5.23No Different than National Benchmark
Clostridium Difficile (C.Diff): Observed Cases4.00No Different than National Benchmark
Clostridium Difficile (C.Diff)0.77No Different than National Benchmark

What quality scores mean for patients at PUTNAM HOSPITAL CENTER

PUTNAM HOSPITAL CENTER holds a CMS overall rating of 3 out of 5 stars, based on publicly reported quality measures. This places it at #53 out of 131 hospitals in NY. Quality ratings aggregate dozens of individual measures — from nurse communication and cleanliness to surgical complication rates and timely care — into a single composite. While no single number captures the full patient experience, the star rating provides a useful starting point for understanding whether a hospital consistently meets or falls short of national performance standards.

Readmission data offers a particularly important signal. PUTNAM HOSPITAL CENTER's average excess readmission ratio is 0.97x the national average, indicating readmission rates at or below the national norm. This hospital reports readmission data across 4 conditions, and performance varies by diagnosis. High readmission rates can indicate issues with discharge planning, follow-up care coordination, or the initial quality of treatment — all factors that may also correlate with the complexity and accuracy of the resulting hospital bill.

Research consistently shows a correlation between hospital operational quality and billing accuracy. Hospitals that perform well on patient safety, infection control, and care coordination tend to have more robust administrative processes, including medical coding and billing. Conversely, facilities with lower quality scores — particularly those with higher-than-average infection rates (0 measures worse than average at PUTNAM HOSPITAL CENTER) or elevated readmission ratios — often exhibit higher rates of billing discrepancies. If you have received a bill from a hospital with mixed quality indicators, a line-by-line review against regional benchmarks can identify charges that may not align with the care actually delivered.

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Data from CMS Hospital Compare, HCAHPS Patient Survey, Hospital-Acquired Infection (HAI) reports, and Hospital Readmissions Reduction Program (HRRP). All data is publicly available.

Star ratings and quality measures are published by the Centers for Medicare & Medicaid Services (CMS). This page is for informational purposes only and does not constitute medical advice.

Frequently Asked Questions About PUTNAM HOSPITAL CENTER Quality

What is PUTNAM HOSPITAL CENTER's CMS star rating?

PUTNAM HOSPITAL CENTER has an overall CMS star rating of 3 out of 5, based on the Hospital Compare quality rating system. This rating incorporates patient experience, safety, readmission rates, mortality outcomes, and timely & effective care. Star ratings are updated annually by the Centers for Medicare & Medicaid Services.

How do patients rate PUTNAM HOSPITAL CENTER?

Patient satisfaction data for PUTNAM HOSPITAL CENTER is based on the HCAHPS patient survey, which measures experience across dimensions including nurse and doctor communication, staff responsiveness, and cleanliness. Detailed scores are available on this page.

Does PUTNAM HOSPITAL CENTER have higher-than-average readmission rates?

PUTNAM HOSPITAL CENTER's average excess readmission ratio is 0.97. A ratio above 1.0 means readmission rates are higher than the national average for the measured conditions. This hospital's readmission rate is at or below the national average. Source: CMS Hospital Readmissions Reduction Program.

How does PUTNAM HOSPITAL CENTER compare to other NY hospitals?

PUTNAM HOSPITAL CENTER's quality metrics, including star rating, patient satisfaction, readmission rates, and infection data, can be compared against other NY hospitals on this page. The state peers section shows the top-rated hospitals in NY for context.

Data sourced from CMS Hospital Compare and HCAHPS Patient Survey. All information is for educational purposes only.